Resident Services Coordinator

Community Outreach & Impact · Washington, District of Columbia
Department Community Outreach & Impact
Employment Type Full-Time
Compensation Salary and benefits are competitive, ranging from $48,200 to $60,200, commensurate with experience.

ORGANIZATIONAL BACKGROUND

The National Housing Trust’s mission is to create and preserve affordable homes to provide opportunity, advance racial equity, reduce economic disparities and strengthen community resilience through practice and policy.


POSITION

NHT’s Community Outreach and Impact team is looking for a Resident Services Coordinator (RSC) with a hands-on, self-starter approach to the coordination, implementation and management of programs for affordable housing communities in southeast DC. The RSC is responsible for assessing the needs of the resident community and the delivery of the programs and services to address the identified needs. The RSC works directly with residents and reports to NHT’s Managing Director of Community Outreach and Impact.


RESPONSIBILITIES

Resident Engagement

  • Encourage residents to organize, mobilize and build a sense of community and local leadership.
  • Connect residents to local resources including emergency rental assistance, food banks, workforce training, tutoring, and other programs to help them achieve their goals.
  • Support and enable civic engagement.

Program Coordination

  • Work with the Managing Director and residents to develop programmatic goals based on the identified needs of the community.
  • Coordinate resident programs for all ages, as determined by resident needs and interests. Resident programs may include but are not limited to tutoring, financial literacy, community service, health services, job readiness/workforce development, and resident leadership training.
  • Recruit, train and supervise onsite volunteers as needed for program support.
  • Assist in the collection of resident survey data in order to determine community-specific needs.

Working with Local Partners

  • Manage relationships with service providers at the property.
    • Establish and maintain relationships with local service providers, schools, civic organizations, funders, business partners, and other community-based organizations.


DOES THIS SOUND LIKE YOU?

This is an impactful opportunity for a dedicated leader with at least 1-2 years of experience. Candidates will ideally have experience working with communities in D.C. Other qualifications include: 

  • A commitment to racial justice;
  • Track record of working independently yet collaboratively with teams;
  • Demonstrated success building relationships and leveraging community partnerships;
  • Dependable and capable of completing assignments in a timely, accurate and thorough manner;
  • Ability to manage programs/services, identify best practices and execute work plans;
  • Excellent interpersonal, organizational, and both verbal and written communications skills;
  • Ability to work the occasional weekend and/or evening;
  • Collaborative spirit and positive attitude (a good sense of humor is a plus)

 

COMPENSATION:  Salary and benefits are competitive, ranging from $48,200 to $60,200, commensurate with experience.

 

NHT is committed to providing equal employment opportunity in all our employment programs and decisions, including, but not limited to, recruitment and hiring. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, creed, sex, national origin or ancestry, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, disability, matriculation, genetic information, covered veteran’s status or any other protected characteristic under federal, state or local law. BIPOC applicants, women, and persons with disabilities are especially encouraged to apply.

 

NHT requires that all employees maintain ‘Up to Date’ COVID-19 vaccination status, following the CDC guidelines, unless they are eligible for an accommodation due to a disability or sincerely held religious belief or practice that prevents them from receiving the vaccine.

 

 

Thank You

Your application was submitted successfully.

  • Location
    Washington, District of Columbia
  • Department
    Community Outreach & Impact
  • Employment Type
    Full-Time
  • Compensation
    Salary and benefits are competitive, ranging from $48,200 to $60,200, commensurate with experience.